We know it can be frustrating when the online purchase is not quite right, but in our case, we are providing “no return” to all our customers. Because our products are completely customised and handmade, they can vary from the images. It is only made when the order is placed with a 25% advance payment.
Please read product details carefully before confirming the order.
Wrong Item / Damaged Product/ Incorrect Size/Incomplete Product:
If your goods are damaged or one of any above condition, we would be happy to give you the following alternatives:
Replacement with the right product OR
Exchange the product for an alternative of your choice of equal value
In any of the above cases, contact must be made within 48 hours of receipt of the products by email at email@example.com, notifying us of any damage to the product with pics of the product received. We will schedule a return pick up for the product or the customer has to ship the order to Sky Ocean Craft Return address mentioned on the shipping label.
Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange will be processed.
In case of incomplete product / items missing in the package, the missing parts will be sent after verification from our end.
Didn’t Like the product or quality / Size not as per requirement / Changed my mind / Don’t need anymore:
We ensure only the best quality reaches to our customers as each product goes through a well-defined quality check process. However, these being art products, please note that there may be slight variation in looks and finish.
The colors shown on the website are close to the real color of the product to the extent possible. However, depending upon your display screen, the colors may vary slightly. In case of handmade preservation items, there may be minor variations due to the nature of the work.
For any refund for prepaid orders, we reverse the transaction you made and for COD orders, you will have to share the account details so that refunds can be processed. Applicable COD charges are non-refundable, and only product charges are refunded.
Refund can take up to 5-7 working days to reflect in your account depending on your bank. Please ensure that the products are not used, altered, washed, soiled, or damaged in any way. Return all original tags and accessories. Branded packaging should be returned in its original condition.
If you have tried the Do-It-Yourself (DIY) painting, then it won’t be refundable or exchangeable. Only in the case of non-used and all parts returned, exchange or replacement be processed according to the above policies.
Orders can be cancelled anytime before they are dispatched without any extra costs. To cancel the order, please call us at our customer care number / email us at firstname.lastname@example.org We are unable to cancel the order once it has been dispatched. The above policies do not apply to hand-painted paintings / Custom Orders. All of the hand-painted/custom products are non-refundable and non-exchangeable. For cancellation of hand-painted items, call / write to us within 48 hrs. No cancellation will be made beyond that.
Custom products are the products that are created on your request, apart from other available products on the website. On such product orders, COD won’t be applicable. Such orders are non-refundable, non-cancelable & non-exchangeable. They can only be replaced in case of an incorrect product or damaged product received.
All the orders having a value of more than INR 15,000 come under the bulk order category. For bulk orders, the above return & refund policies are not applicable. Bulk orders are not refundable in any scenario, only defective items or damaged items individually can be replaced. Bulk orders may take some extra time to ship depending on the volume. The delivery time will be confirmed by our team at the time of order confirmation.”